Find answers to your common questions and clear doubts quickly with our helpful FAQ section.
An eSIM, or embedded SIM, is a digital version of a traditional SIM card that enables you to activate a mobile carrier’s cellular plan without the need for a physical SIM. This technology allows you to install multiple eSIMs on devices that support it. Most modern smartphones are eSIM-compatible, so it’s a good idea to check your phone’s manufacturer guidelines to confirm its compatibility. The eSIM is downloaded directly onto your device, making the installation process quick and simple. With eSIM technology, you can enjoy easy and convenient activation without the hassle of swapping physical SIM cards.
If you’re unable to locate the code, we recommend reaching out to our customer support team or using our online chat service for additional help. Once we receive your inquiry, we’ll promptly resend the code to your email, ensuring you have the necessary information to proceed with your eSIM New Zealand activation. We’re here to assist you every step of the way.
It’s a good idea to set up your eSIM before you leave. Once you arrive at your destination, simply activate the data plan by enabling data roaming. To be prepared, we suggest printing the QR code and the setup instructions to take with you on your trip, just in case you need them. Keep in mind that you’ll need an internet connection to install the eSIM. This way, you’ll be ready to use your eSIM without any issues when you arrive.
After purchasing your eSIM New Zealand, you will receive a confirmation email containing detailed instructions on how to install it right away using either a QR code or a manual code. It’s important to note that once the eSIM New Zealand has been purchased, it cannot be refunded or returned. Make sure to follow the installation steps carefully to ensure everything is set up properly.
Your phone will display a notification indicating that an eSIM has been successfully added or is ready to be activated. Be sure to check this notification on your device to confirm the status of your eSIM setup. This notification serves as confirmation that your eSIM New Zealand is ready for use, and it will guide you through the next steps for activation, ensuring a smooth connection to your mobile carrier.
First, verify that your device is compatible with eSIM technology. After confirming compatibility, try restarting your device to see if that resolves the issue. If the problem continues, reach out to our customer support team for further assistance. They will be able to guide you through troubleshooting steps or help with any technical issues you may encounter, ensuring your eSIM setup is completed successfully.
You can visit our website, select the plan that suits your needs, and complete your purchase online. The process is straightforward—simply browse through the available options, choose the plan that best fits your requirements, and follow the easy steps to make your purchase. This allows you to get your eSIM or mobile plan quickly and conveniently, without the need to visit a physical store.
You can verify if eSIM is available on your device by checking the phone settings or reviewing the manufacturer’s instructions for eSIM support. You’ll only be able to use eSIM if your device is compatible with it. Read more..
First, check if your device is eSIM compatible, then ensure it has the latest updates to support this feature. Verify that you have a valid eSIM plan and if required contact customer service to resolve any issues.
An eSIM doesn’t consume more battery than a physical SIM. However, if your phone has two lines active (one eSIM and one physical SIM), it will need to stay connected to both networks. This could lead to a small increase in battery usage due to the additional phone activity.
A variety of wearables, laptops, tablets, and smartphones are compatible with eSIM technology. It’s advisable to check the manufacturer’s website or a list of supported devices for confirmation.
eSIM New Zealand offers affordable plans that are a perfect fit for your needs. With flexible options and no contracts, you’ll enjoy excellent nationwide coverage from a reliable network.
Now, eSIM New Zealand offers plans that are focused solely on data. These plans allow you to access mobile data services without including voice or text services. If you’re primarily looking for data connectivity while traveling or using your device, these plans provide a cost-effective option.
With eSIM New Zealand, you’ll have access to stable and reliable data, allowing you to continue using your existing WhatsApp account without any interruptions. Whether you’re sending messages, making calls, or sharing media, the dependable data connection ensures you can stay connected with friends, family, and colleagues, just as you would with any traditional mobile plan.
You can easily manage your eSIM plan and view all the data plans you’ve purchased by logging into your account on the eSIM New Zealand website. Once logged in, you’ll have access to detailed information about your current plan, remaining data balance, and any previous purchases. This platform allows you to make updates to your plan, track your usage, and make any changes as needed, providing a convenient way to manage your eSIM services anytime.
Yes, please ensure that ‘Data Roaming‘ is activated to use data with your eSIM. Follow the steps below to enable data roaming.
APPLE
- Navigate to Settings > Cellular/Mobile Service.
- Choose our eSIM under the SIMs section.
- Scroll down and toggle Data Roaming on.
SAMSUNG
- Go to Settings > Connections > Mobile networks
- Toggle on Data Roaming.
- Go to Settings > Network & Internet > SIMs
- Select our eSIM
- Toggle on Roaming.
If your eSIM is installed correctly but you’re unable to access the internet, please follow the troubleshooting steps below. Please avoid removing the eSIM, as it cannot be reinstalled or recreated.
APPLE
- Activate Data Roaming for the eSIM
- Confirm that the eSIM is selected for Cellular/Mobile Data
- Navigate to Settings > Cellular/Mobile Service
- Choose our eSIM for Cellular/Mobile Data
- Configure the APN manually.
- Navigate to Settings > Cellular/Mobile Service
- Select our eSIM in the SIMs section
- Tap on Cellular Data Network
- Enter the APN information in the APN field.
- Perform Manual Network Selection
- Navigate to Settings > Cellular/Mobile Service
- Select our eSIM under the SIMs section
- Tap on Network selection
- Turn off Automatic
- Choose the telecom provider for your current country from the list of available networks.
SAMSUNG
- Activate Data Roaming for the eSIM
- Ensure the eSIM is selected for Cellular/Mobile Data
- Go to Settings > Connections > SIM Manager
- Choose our eSIM for Mobile Data.
- Set up the APN manually
- Go to Settings > Connections > Mobile Networks
- Tap Access Point Names
- Select our eSIM and tap “+” to add the APN
- Enter the APN details in the APN field.
- Perform manual network selection
- Go to Settings > Connections > Mobile Networks
- Tap Select Roaming Network/Network Operators
- Turn Off Select Automatically
- Choose the telecom provider for your current country from the list of available networks.
- Enable Data Roaming for the eSIM
- Ensure the eSIM is Selected for Cellular/Mobile Data
- Navigate to Settings > Network & Internet > SIMs
- Select our eSIM and turn on Mobile data
- Choose Use eSIM
- Manually Set Up the APN
- Navigate to Settings > Network & Internet > SIMs
- Choose our eSIM
- Scroll down to choose Access Point Names
- Click “+” to add APN
- Type the APN information in the APN field
- Perform Manual Network Selection
- Navigate to Settings > Network & Internet > SIMs
- Choose our eSIM
- Turn off Automatically select network
- Choose the telecom provider for your current country from the list of available networks.
To check if your device supports eSIM, look for the secondary “IMEI” number or confirm the option to add eSIM by following these steps:
APPLE
- Navigate to Settings
- Select General > About
- Scroll down to find the device’s Serial Number and IMEI for both the primary and secondary SIM cards
- If you see two IMEI numbers, your device is eSIM-compatible
SAMSUNG
- Navigate to Settings > SIM Manager
- If Add eSIM is available, your device likely supports eSIM
- Go to Settings > Network & Internet > SIMs
- If Add eSIM is available, your device likely supports eSIM
OTHER ANDROID
- Dial *#06# and press call
- If you see IMEI2 and EID, your device likely supports eSIM.
Once your purchase is complete, we will send you a confirmation email containing a QR code. There are two ways to add the eSIM to your device (please be aware that the steps may vary depending on your device and language settings).
To activate the plan, make sure you are connected to a reliable Wi-Fi network and that airplane mode is turned off.
APPLE
- Quick installation for iOS 17.4 or newer
- Open the QR voucher we sent via email
- Click the link located below the sentence “iOS 17.4 or newer?
- Activate by Scanning the QR Code
- Go to Settings > Cellular/Mobile Service > Add eSIM
- Scan the QR code you received via email
- Your eSIM plan will be activated automatically once the details are set
- Activate by Entering Manual Information
- Go to Settings > Cellular/Mobile Service > Add eSIM
- Tap Use QR code
- Click Enter Details Manually
- Enter the ‘SM-DP+ Address’ and ‘Activation Code’ provided in the email.
(Please make sure you don’t paste with https:// or http://) - Your eSIM plan will be activated automatically once the details are set.
SAMSUNG
- Activate by Scanning the QR Code
- Go to Settings > SIM Manager > Add eSIM
- Tap Scan QR code
- Scan the QR code you received via email
- Your eSIM plan will be activated automatically once the details are set
- Activate by Entering Manual Information
- Go to Settings > SIM Card Manager > Add eSIM
- Tap Scan QR code > Enter activation code
- Click Enter Details Manually
- Enter the ‘Activation Code’ provided in the email.
(Please make sure you don’t paste with https:// or http://) - Click “Add”
- Your device will automatically start the activation process. Follow the on-screen instructions to complete the installation
- Activate by Scanning the QR Code
- Go to Settings > Network & Internet > SIMs
- Select +Add SIM > Download a new eSIM
- Scan the QR code you received via email
- Confirm your eSIM by tapping Download.
- Activate by Entering Manual Information
- Go to Settings > Network & Internet > SIMs
- Select +Add SIM > Download a new eSIM
- Tap Need help? > Enter it manually
- Enter the Activation Code provided in the email.
(Please make sure you don’t paste with https:// or http://) - Your device will automatically start the activation process. Follow the on-screen instructions to complete the installation.
To find out if you’re using your new eSIM or original SIM, check which one is selected for Mobile data. Follow the steps below.
APPLE
- Go to Settings > Cellular/Mobile Service
- Select our eSIM for Cellular data/Mobile data
SAMSUNG
- Go to Settings > Connections > SIM manager
- Select our eSIM for Mobile Data
- Go to Settings > Network & Internet > SIMs
- Select our eSIM and turn on Mobile data
- Choose Use eSIM
To make sure you’re using the new eSIM, disable your primary SIM and activate only the eSIM.
To find out your exact data usage, please reach out to us at support@my-esims.com for details specific to your plan. Alternatively, you can check your approximate data usage directly on your device. Here’s how:
APPLE
- Go to Settings > Cellular/Mobile Service
- Check the data used under Current Period Roaming
- Alternatively, visit the Apple support page here or dial 1019# to view your data usage
SAMSUNG
- Go to Settings > Connections
- Tap Data Usage
- View your total data usage displayed on the screen
- Go to Settings > Network & Internet > Internet
- Tap Settings next to your operator
- The total data usage will be shown at the top of the screen
You can temporarily deactivate your eSIM plan instead of removing it, allowing you to reactivate and use it later. However, please note that once activated, the eSIM’s validity period will continue to count down, even if the plan is disabled.
Follow the instructions below to disable your eSIM.
APPLE
- Go to Settings > Cellular/Mobile Service
- Select our eSIM under the SIMs section
- Toggle off Turn On This Line
SAMSUNG
- Go to Settings > Connections > SIM manager
- Toggle off your eSIM under eSIMs section
- Go to Settings > Network & Internet > SIMs
- Select our eSIM
- Toggle off Use eSIM.
If your eSIM displays an “Activating” status before you reach your destination, it will automatically complete the setup once you arrive. To ensure you can use your data smoothly upon arrival, please follow these steps and refrain from removing the plan, as it cannot be reissued or reinstalled once deleted.
- Activate ‘Data Roaming’ for the eSIM
- Reset the Network Connection and Restart Your Device
- Enable Airplane mode for 15 seconds, then disable it to reset the network connection.
- Restart your device.
Please be aware that the eSIM plan’s validity may start as soon as you scan and install the QR code, depending on your plan, regardless of this issue.
